Frequently Asked Questions
What are my payment options?
Rexclick accepts the following: Visa, MasterCard, American Express, Discover and your PayPal Account.
Will I be charged sales tax?
Sales tax will only apply to orders that are shipped within the state of Florida. Orders shipping to all other states will not be charged sales tax.
Do you ship internationally?
At this time, we do not ship outside the U.S.
Shipping & Fulfillment
How do I check on the status of my order?
You will receive an order confirmation email at the time the order is placed. Once your order has been processed and it ships, you will receive and email containing USPS or UPS tracking number(s) which will allow you track your order on the USPS or UPS websites (usps.com) or (www.ups.com). You may use the contact form to inquire about your order. Please include your name and order number in the email.
What are my shipping options?
We offer Standard shipping through US Postal and UPS. Shipping rates can be calculated during checkout. We do not to ship to P.O. Boxes, or APO/AFO address at this time.
How long does it take to receive my order?
All orders take a minimum of 1-3 business days before shipping. Shipping time vary between 3 to 10 days depending of production. Processing and shipping days are counted as business days, and don’t include weekends and holidays.
Returns, Changes & Cancellations
What is your return policy?
We want you to be satisfied when you shop with us however if you need to return merchandise for any reason, we will take it back up to 30 days after delivery. You may use any shipping method to send back your package. The merchandise must be in their original form and packaging. We will credit you for the value of the merchandise, we do not credit back shipping costs. We reserve the right to reject any returns that do not meet these conditions. This policy applies only to complete orders. We do not accept returns on individual pieces or partial returns. Please note that some products are not eligible for return. These include: personalized products, cosmetic and personal care, edible or perishable products.
What do I do with damaged, defective or missing products?
Please check all items carefully when you receive your order. All claims for damaged, defective or missing product(s) must be filed with Rexclick on the day it was delivered. Please note that all orders must be checked and claims for damages or shortages on the delivery date. Personalized glassware that is damaged cannot be replaced due to the set-up costs involved. We can only offer a credit for the damaged pieces. For damaged or defective products we require pictures of damages on the delivery date, so we can show them to our supplier and replace them, or process a credit you. Keep the original box, packaging materials, as well as any paperwork that came in the box. However we will be happy to assist you in filing a claim with the appropriate party. Shipping carriers’ claims may take more than a week to process. Please keep all products in their original packaging until the claim is settled.
How do I change or cancel my order?
As soon as your order is placed it is released for processing and shipment right away. We’ll try to assist with changes and cancellations, but can’t guarantee that they can be made once the order has been placed. Please contact us with any questions about changes or cancellations as soon as possible. Cancellation fees may apply.
Rexclick protects the privacy of our customers and uses information responsibly. Please be sure that Rexclick respects your privacy. Any personal information we collect is used to communicate with you and is never sold or shared with outside third parties.
How does Rexclick use my personal information?
Information collected on our website is used only to process transactions for commercial purposes. Email address, telephone number, address, etc. are used to send your orders and information about our company. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) will be used only for billing purposes and are not stored.